We offer free shipping on all orders. Once your order is placed, it will be processed within 1-2 business days and you will receive a confirmation email with tracking information.

Orders typically arrive within 7-12 business days. For international orders, please allow 12-14 business days.

Please refer to our Size Chart page for detailed measurement instructions and size conversions to find your perfect fit.

We offer hassle-free returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns page for more details.

To initiate a return or exchange, please contact our customer service team at support@thevelourluxe.com with your order number and reason for return. We will provide you with a return shipping label and further instructions.

Our dresses are crafted from high-quality, luxurious fabrics such as silk, satin, and premium cotton, ensuring both comfort and elegance.

For the best care, we recommend dry cleaning or gentle hand washing with cold water. Please refer to the care label on each garment for specific instructions.